Terms of Service

1. Agreement and eligibility

These Terms govern your use of Seller Wolf websites, web dashboard, mobile app and related software services (the Service). The agreement is between you and Tenet Labs LLP, an Indian limited liability partnership (we, us). By creating an account or using the Service after receiving these Terms, you agree to them. If you act for a business, you confirm authority to bind it. You must be at least 18 and legally competent to contract.

Our registered office is No. 60/2, MCCW K No. 247/216, Nallurahalli, Borewell Road, Whitefield, Bangalore South, Bangalore – 560066, Karnataka, India. Contact help@sellerwolf.com. LLP identification number: ADA-0579. These are electronic terms under the Information Technology Act 2000; an electronic acceptance does not require a handwritten signature.

2. Accounts and authorised users

Provide accurate account and billing information, keep credentials secure, and promptly tell us about suspected unauthorised access. The account owner manages authorised team access and is responsible for instructions given through that access. Only connect stores and advertising accounts you are entitled to manage. Plan limits and available features are shown in the Service. Do not share a login to bypass seat or usage limits.

Seller Wolf supports two-factor authentication (an authenticator-app code at every sign-in) on every account. Turn it on in Settings → Profile & Security — we strongly recommend it.

3. Service licence and intellectual property

While your account is eligible for access, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes, within your plan. We and our licensors retain ownership of the software, designs, documentation and Seller Wolf marks. You retain rights in your uploads and business data; Amazon and other third parties retain their rights in their data and marks.

You authorise us to host, copy, process and display your data only to provide the features you request, secure and support the Service, and meet applicable legal obligations, as described in the Privacy Policy. This permission does not permit selling your data or sharing seller-private metrics with other sellers. Seller Wolf is independent of, and not endorsed by, Amazon.

4. Trials, plans and prices

New accounts normally receive a 30-day free trial; your displayed trial end date and any specific offer govern. Creating a trial account does not require a payment mandate. To continue with a paid plan, the account owner must complete the available checkout or arrange a plan with us. A trial alone does not authorise a charge.

Monthly plans are billed monthly. Annual plans are paid upfront, currently at ten times the monthly base price. The checkout shows the plan, billing period, taxes and amount to pay. Feature access and usage allowances depend on your plan. Enterprise arrangements require a separate written agreement.

5. Razorpay payments and auto-renewal

Where self-service billing is enabled, Razorpay processes payments by supported card, UPI AutoPay or bank mandate. Approving a mandate authorises recurring charges for the selected plan until billing cancellation takes effect or the mandate is revoked. Review the amount, mandate ceiling, timing and any additional bank approval shown at checkout. The mandate ceiling is an authorisation limit, not the price charged each cycle.

During an eligible trial, card and UPI mandate setup uses a ₹1 verification charge which is refunded; a bank mandate can use a ₹0 authorisation. The first subscription charge is scheduled for the trial end shown. Renewal debits may be presented up to two days before the period ends, so cancel before that processing begins to avoid an already initiated debit. Bank or payment-provider processing can delay refunds or payment confirmation.

Same-cycle upgrades generally apply immediately with a prorated difference and can revert if payment fails. Downgrades start at renewal. Billing-cycle changes follow the quoted timing and may require payment confirmation or a new mandate. Failed payments may lead to reminders, retries and restricted access. You remain responsible for valid charges already incurred.

6. GST invoices and billing information

Subscription prices exclude GST unless stated otherwise. Checkout adds the applicable GST, currently configured at 18%. Supply location and billing details determine CGST/SGST or IGST. Provide your correct legal name, GSTIN where applicable, billing address and state before payment. Tax invoices are generated for subscription payments and are available through billing; email delivery and refund credit notes depend on successful processing. Contact us about invoice errors. We do not guarantee that a payment qualifies for input tax credit.

7. Cancellation and refunds

The account owner can select Cancel plan in Settings → Billing where self-service billing is available, or contact help@sellerwolf.com for assistance. Cancellation is scheduled for the current period end and prevents subsequent renewals that have not already been initiated. Keep the cancellation confirmation and check any pending charge. Uninstalling the app, revoking Amazon access or requesting account deletion is not billing cancellation.

Cancellation does not automatically create a prorated refund of the current subscription period. The billing system refunds the trial verification charge and detected duplicate or superseded payments; other refund requests require review. Report incorrect or unauthorised charges promptly with the payment reference, without sending card details or credentials. Any refund required by applicable law or expressly agreed in writing remains payable. We do not offer a general money-back guarantee or promise a fixed bank settlement time.

8. Amazon connections and permitted data use

You authorise access through the Amazon consent flow for the stores, marketplaces and roles you approve. Ordinary analytics uses non-restricted SP-API business-data access. GST features use files you upload and, if you choose to connect it, your GST portal through our GST Suvidha Provider; we don’t receive buyer personal information from Amazon’s Selling Partner API. Account details, uploads and support messages can also contain personal information. Amazon Ads is a separate connection. Seller Wolf suggests advertising changes; a bid, budget, campaign or target state, or negative-keyword change is sent to Amazon only when you click to apply it, and you can reverse it from the change log.

Use the Service consistently with your Amazon agreements, the SP-API Acceptable Use Policy (AUP), Data Protection Policy (DPP), and applicable Amazon Ads API terms. Do not use it to evade Amazon restrictions, manipulate reviews or access data outside your authorisation. You are responsible for reviewing advertising actions and resulting Amazon charges.

You can revoke Seller Wolf in Seller Central → Apps and Services → Manage Your Apps; manage Ads authorisation separately through Amazon. Revocation stops further API access immediately, and we delete the affected store's data from our active systems within 30 days. Reconnection requires valid authorisation. Revocation is separate from billing cancellation and account deletion. We may restrict or remove data or features when Amazon access, policy or law requires it.

9. Your uploads and acceptable use

You are responsible for the accuracy, legality and permitted use of uploaded records, including tax, accounting and historical files, and for obtaining required notices, permissions and consents. Upload only information needed for the feature. Do not put passwords, access tokens, payment credentials or unnecessary personal information in uploads or AI prompts.

Do not infringe intellectual property or privacy rights, impersonate others, distribute malware, send unlawful or abusive material, interfere with availability, bypass security or tenant boundaries, scrape protected data, or resell access without written permission. Reverse engineering is prohibited except where applicable law permits it. Do not use another seller’s data or authorisation.

10. Privacy and processing responsibilities

Our Privacy Policy explains data categories, purposes, service providers, international processing, security, rights and retention. For account registration, billing, security and our own service administration, Tenet Labs LLP acts as the Data Fiduciary. For personal data in seller records processed on your instructions to deliver the Service, we act as a processor; you remain responsible for the lawful purpose and instructions. A role depends on the actual processing, not merely its label.

We will process that seller data for the agreed Service and lawful instructions, restrict access to authorised personnel and necessary service providers, apply reasonable security safeguards, and assist with applicable rights and incident obligations. Contact us if your use requires additional written data-processing terms before submitting the data. Mandatory law and Amazon restrictions take priority over incompatible instructions.

The Information Technology Act 2000 and SPDI Rules 2011 apply where relevant. The Digital Personal Data Protection Act 2023 and Digital Personal Data Protection Rules 2025 have phased commencement; their requirements apply as the relevant provisions come into force. These Terms do not claim every DPDP obligation is already operative. The privacy commitments we expressly make remain applicable.

11. Export, retention and deletion

Use available dashboard report and GST export controls to keep copies of records you need, and contact support for account-data requests or unavailable exports. Export availability depends on your access, the records retained and the feature. Keep independent records required for your own tax filings and audits; Seller Wolf is not your statutory archive.

We delete your data from our active systems within 30 days after you revoke Seller Wolf’s access in Seller Central or request deletion. Backup, technical and compliance records have the separate periods and limitations explained in the Privacy Policy.

Account owners can request account-wide deletion in the mobile app at More → Settings → Delete account and data, or on the web at Settings → Data & Privacy → Delete my data. Anyone can request help by emailing help@sellerwolf.com from their account email; we may verify ownership. We delete seller data from active systems within 30 days of your account-deletion request. We delete data for the affected Amazon store within 30 days of you deliberately disabling Seller Wolf in Seller Central (Manage Your Apps → Disable authorization). Disabling one store’s authorisation does not delete other connected stores or close your Seller Wolf account. If your yearly authorisation expires, we send a reconnect notice; expiry alone does not trigger deletion. A temporary connection error alone does not trigger deletion either.

Account-wide deletion removes seller records and archives and scrubs login contact details and credentials. Our retained technical identifiers and deletion-state records contain only internal account/profile IDs, deletion request and completion timestamps, and a revocation flag. We use this minimal record to prevent re-sync and prove deletion. This technical record contains no Amazon data or seller content and has no scheduled expiry. Compliance audit records and backups follow the Privacy Policy.

We retain our own subscription invoices and billing records for the period Indian tax law requires. For GST, this is 72 months from the due date of the annual GST return for the relevant year. Records involved in a tax proceeding or investigation must be kept until one year after its final disposal or the ordinary retention period ends, whichever is later. This tax retention covers our billing data only, never Amazon data.

Payment providers (including Razorpay), email and infrastructure providers retain their own records under their own policies. When handling deletion, we delete copies we control, including support-mailbox copies, subject to the retention periods explained here, and request deletion where the provider supports it. Provider-held records may follow different retention periods. Deletion does not itself cancel a payment mandate.

12. Agent Wolf and professional advice

Agent Wolf produces AI-generated answers that may be incomplete, inaccurate or unsuitable. Review outputs and check underlying records before relying on them or authorising action. Optional chat sends messages, history and relevant seller context to Anthropic as described in the Privacy Policy; do not submit information you are not entitled to share.

Profit, GST, tax, reconciliation and filing features are software tools, not professional tax, accounting, investment or legal advice. Have a qualified Chartered Accountant or appropriate adviser review classifications, calculations, exports and returns before filing or acting. You remain responsible for filings, deadlines, payments and business decisions. No output guarantees tax compliance, reimbursement, sales, ranking or profit.

13. Availability and third-party information

We use reasonable care in providing the Service, but do not promise uninterrupted availability, error-free outputs, a particular sync speed, or complete or current Amazon data. Maintenance, connectivity, API limits, delayed or corrected marketplace records and third-party outages can affect results. Reconcile significant decisions against source records. Unless separately agreed in writing, there is no uptime service-level commitment. Statutory service obligations still apply.

14. Suspension and termination

We may suspend access where reasonably necessary for security, suspected unlawful use, material breach, non-payment or a provider or legal requirement. Where practicable, we will explain the reason and allow a reasonable opportunity to remedy it; urgent protective action may be immediate. We may terminate for an unresolved material breach or discontinue the Service with reasonable notice.

You can terminate by notifying us and completing the relevant cancellation steps. Accrued payment obligations survive, as do provisions that by their nature must continue, including ownership, confidentiality of retained data, liability and dispute resolution. Retention and deletion remain governed by section 11 and the Privacy Policy. Where lawful and practicable, we will allow a reasonable export opportunity before discontinuation; any mandatory refund rights remain intact.

15. Liability limits

To the fullest extent permitted by law, Tenet Labs LLP’s total liability arising from or relating to the Service or these Terms is capped at the fees you paid us for the Service in the 12 months immediately preceding the event giving rise to the claim. To that extent, we exclude liability for indirect or consequential loss, including lost profits, lost opportunities and business interruption.

These limits do not exclude fraud, wilful misconduct, or liability that cannot legally be limited. They do not remove mandatory consumer remedies, statutory compensation or regulatory duties. You must take reasonable steps to reduce avoidable loss.

16. Indemnity

To the extent permitted by law, you will indemnify Tenet Labs LLP against third-party claims and reasonable defence costs caused by your unlawful uploads, infringement of others’ rights, unauthorised account instructions or material breach of these Terms. This does not cover loss caused by our own breach, negligence or misconduct. We will notify you promptly, allow reasonable participation in the defence and not agree to a settlement imposing obligations on you without your consent, not to be unreasonably withheld.

17. Grievances, notices and consumer rights

Grievance Officer: Siva S, Designated Partner, Tenet Labs LLP; email admin@sellerwolf.com; postal address as in section 1. Customer support: help@sellerwolf.com. Contact telephone: +91 8105691925. We acknowledge grievances within 48 hours and redress them within one month; any shorter applicable legal period prevails. Explain the issue and relevant account or payment reference without including secrets.

We will send contractual notices to your registered email or through a prominent in-app notice; keep your contact details current. Send legal notices to the registered office and help@sellerwolf.com. The Consumer Protection Act 2019 and applicable rules remain available where you qualify as a consumer. Neither business-use wording nor these Terms waives non-excludable consumer rights or access to a competent consumer forum. You may pursue data-protection complaints through the competent authority as the applicable statutory mechanism comes into force.

18. Indian law and disputes

Indian law governs these Terms. First contact us so both parties can try to resolve a dispute within 30 days, without preventing urgent relief or a statutory complaint. Subject to non-waivable rights, unresolved arbitrable disputes shall be referred to a sole independent arbitrator jointly appointed by the parties; if appointment is not agreed, the competent court may appoint under the Arbitration and Conciliation Act 1996. Proceedings will be in English.

Seat and legal place of arbitration: Bengaluru. Subject to mandatory jurisdiction, courts at Bengaluru will have jurisdiction over court proceedings concerning this agreement. No party may unilaterally appoint the arbitrator. Consumer forums and statutory data-protection remedies are not displaced by this clause.

19. Changes and general provisions

We may update these Terms as the Service or law changes. We will give at least 14 days’ notice of material changes by email or a prominent in-app notice, except where a shorter period is necessary for law or urgent security. Changes apply prospectively; new prices apply to a future renewal after notice and any required payment approval. If you disagree, you may stop using the Service and cancel before the change takes effect; accrued rights remain unaffected.

These Terms, the Privacy Policy and any specifically agreed order form form the agreement for the Service. A signed order form prevails only for its express commercial variations and cannot override mandatory privacy rights. If a provision is unenforceable, the remainder continues. Delay in enforcing a right is not a waiver. Neither party may transfer this agreement in a way that reduces your statutory rights.